FAQsPostage is FREE within the UK and Â£8.50 for international orders. We pride ourselves on keeping our prices fair. We ensure that you will receive your order as soon as possible, and we fully insure it in the unlikely event that it goes walkabout whilst in transit. If you need your items sooner, and would like to send them via the fastest available service, please drop us a message and we will be happy to accommodate you. Tracking information will be provided for all orders upon dispatch. If you have any questions or concerns, please donâ€™t hesitate to contact us.
Returns We really hope that youâ€™ll love your order, but if for any reason you wish to return any part of your order, weâ€™ll be happy to help. Please contact us (either here using the Product Enquiry, or atÂ email@example.com) and let us know that you wish to return your order. Please note you have 14 days to return your order from the date that we receive your email requesting a return. Please ensure that you repackage your order securely, including a copy of your invoice (or order number), name and address. Customers are responsible for the cost of returning orders. *Please note: Custom orders are generally non-refundable. However, if you have any concerns, please drop us a message and we will do everything we can to help you. Repairs Something wrong with your order? No problem! Please contact us (either here via the Product Enquiry or atÂ firstname.lastname@example.org) and weâ€™ll be happy to assist you with any queries regarding repairs. Refunds When Caitie met Soda offer full refunds on unworn jewellery designs (excluding custom orders), as long as they are returned to us in the condition that you receive them. We reserve the right to inspect any items with alleged damage or defect before issuing a refund. Due to current EU Hygiene regulations, earrings are non-refundable. *Please note: Unfortunately When Caitie met Soda cannot accept any returns / repairs in person.
Additional Policies and FAQs
Rings Please note, each ring is made to order. For this reason, itâ€™s important that youâ€™re sure of your ring size before you order. If you are uncertain of your ring size, we recommend popping into a local jewellery store to have your finger sized. Rings ordered in the incorrect ring size are unfortunately non-returnable.